Inner West Tenants’ Advice & Advocacy Service (IWTAAS) and Northern Sydney Area Tenants’ Service (NSATS) provide free, confidential legal information, advice and advocacy to renters living in social and private residential housing.

Inner West Tenants' Advice and ADvocacy Service

IWTAAS helps renters living within Inner West Sydney.

Every Thursday IWTAAS provide a weekly outreach service at One Stop Shop, which operates from 2pm to 4pm each Thursday at the Newtown Neighbourhood Centre.

Northern Sydney Area Tentants' Service

Our Northern Sydney Area Tenants’ Service helps renters living from North Sydney to Ryde & Pittwater.

We also run free weekly outreach services in Chatswood and Manly.

Where: Dougherty Community Centre - 7 Victor Street, Chatswood
When: Every Monday, 10:00am to 1:00pm and 2:00pm to 4:00pm

Where: Community Northern Beaches - 12 Wentworth Avenue, Manly
When: Every Tuesday, 10:00am to 12:30pm and 1:30pm to 3:00pm

How can we help?

IWTAAS and NSATS provide advice to renters on their rights and responsibilities. We do not give advice to landlords.

We can help you with issues such as:

  • Getting repairs done
  • What you should do if you are given a notice of termination
  • Dealing with Housing NSW or Community Housing Providers
  • Priority Housing Appeals
  • Going to the NSW Civil and Administrative Tribunal including appealing a decision of the Tribunal

Contact us

If you are a renter and live in Inner Western Sydney call 9559 2899. We also encourage you to contact us via our webform here

If you are a renter and live in Northern Sydney call 8198 8650. We also encourage you to contact us via our webform at nsats.org

Office address: 12-14 Seaview St, Dulwich Hill NSW 2203.
Postal address: PO Box 177, Dulwich Hill NSW 2203.


Monday: 9.30am-1pm, 2pm-5pm
Tuesday: 9.30am-1pm, 2pm-5pm
Wednesday: 2pm - 5pm
Thursday: 9.30am-1pm, 2pm-5pm
Friday: 9.30am-1pm, 2pm-5pm

You can also get information, fact sheets and sample letters on a range of tenancy issues at www.tenants.org.au

If you need an interpreter call 131 450 and ask them to call us.